FAQ

Can I customize my collection?

Collections are carefully curated and and come as pre-selected assortments. Customization is available on orders of 10 boxes or more. 

How soon should I consume my chocolate?

The chocolate shell itself stays fresh for approximately 6-12 months. As minimal preservatives are used in the bonbon fillings, recommended consumption is within 3 - 6 weeks depending on storage.

How do I store my chocolate?

Your chocolate gems are best stored in a cool, dry place out of direct sunlight and will last up to 3 weeks. While not ideal due to humidity, chocolates can be stored in the fridge to extend shelf life and are best consumed within 6 weeks. Allow chocolate to be brought up to room temperature before enjoying. Bonbons will lose their shine the longer they remain in the fridge, but they are still good for consumption.  

Do you use preservatives?

Minimal preservatives are used in the ganache fillings, so it's best to consume your gems between 3-6 weeks, depending on storage. Glucose / light corn syrup is used to create a more shelf stable ganache fillings.

I have allergies! What products are in your chocolate?

While not all bonbons contain nuts, bonbons are made in a facility where nut products are used and therefore it cannot be guaranteed that chocolate has not been in contact with nut products. High fat cream is used in most ganache fillings to increase shelf life.  

Do you have vegan selections?

At this time vegan options are not available. However, I am working on developing more creations that will be vegan friendly. 

How long does it take to prepare my order?

All gems are handmade in small batches. Please allow 48-72 hours to prepare your order prior to shipping.

What is the cost of shipping?

Shipping will be calculated at checkout and is based on Canada Post rates. Profit is not made off shipping costs.

For large scale, corporate orders and events, please submit a request through the Contact page. 

Do you ship outside of Canada?

At this time international shipping is not offered. Please check back soon to find out when international shipping is available.

When will I receive my order? 

Care is placed in getting bonbons from kitchen to customer with minimal time lapse in order to enjoy chocolate at it's freshest. All shipments are expedited and a tracking number will be provided once your order is ready to ship.

Packages are shipped on Mondays, Tuesdays and Wednesdays to ensure your chocolates are not sitting in a postal facility over the weekend. 

For more shipping information, check out the Shipping & Returns page.